Privacy & Security

Protecting your Privacy

Happiness Hampers takes your privacy very seriously. To help you understand our privacy and security policy, we have provided this statement explaining our information practices.

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. By providing Happiness Hampers with your personal information, you consent to the collection, storage, use and transfer of your personal information within Happiness Hampers to enable us to provide you with our products and services.

By continuing to use this website, communicate or deal with us, you agree to the terms of this Privacy Policy and any changes made to this policy from time to time.

Why do we collect your personal information?

Happiness Hampers collects personal information about you, your business and your gift hamper receiver to make your ordering process as smooth as possible and to provide you with the best customer service and delivery experience. Your information is used for internal record keeping and delivery only.

What personal information does Happiness Hamper’s collect?

To process your order, we need personal information about yourself, your business and your receiver.

Information required by Happiness Hampers in order to provide you with our products and services, includes but is not limited to:

  • Information about you the sender and the hamper recipient such as: full name, home or business address, e-mail address, billing address, contact phone numbers;
  • The delivery location such as the name of the recipient’s work, business, school, hotel or hospital room;
  • Information about transactions such as order dates, amounts and payment information such as credit card details;
  • Information collected to establish your identity such as name, address, previous order history; and
  • Information provided in communications between you and us such as messages to be written on personal cards.

Happiness Hampers collects personal information only for the purpose of conducting our business and providing our products and services. We may collect personal information to allow us to:

  • Enable you to order products from our website;
  • Enable you to order products from us via phone;
  • Respond to your requests, customise future ordering for you and to communicate with you;
  • Design, price and develop existing and new products and services;
  • Improve our product offerings and customer service;

.How do we collect information about you?

Happiness Hampers collects information about you when you use our website or when you communicate with us, such as by telephone, email, social media, competition entries or text message. This includes information you provide when placing an order with us, making an enquiry via phone or on our website or participating in marketing campaigns such as competitions, promos or surveys.

Disclosure and Storage of your Information.

Unless required by law or we are investigating suspected fraud or other unlawful activity, the personal information collected by Happiness Hampers will only be disclosed to or seen and used by staff working at Happiness Hampers, unless you have authorised us to do otherwise.

We will pass on any information relating to suspected fraudulent activity to appropriate authorities.

We keep your personal information for the purpose of conducting our business, to help with your enquiries or requests in the future, or if we are required to keep the personal information by law.

Happiness Hampers does not sell or rent any Personal Information to third parties. We may share, and you hereby consent to our sharing of, personal information with the following:

  • Service providers who assist in the delivery of our products/services that we provide to you;
  • Third parties if we believe that disclosure is advisable or necessary to comply with the law, to enforce or apply our terms and conditions, or to protect the rights, property or safety of Happiness Hampers or others.
  • This may include exchanging information with other companies and organisations for fraud protection and credit risk reduction.

If you believe that any information we are holding about you is incorrect or incomplete, please  contact our Business Owner Marissa on 0467 601 897 or email us  at info@happinesshampers.com.au. We will promptly correct any information found to be incorrect.

Lost Login and Password details

We do not distribute login or password details via telephone or email. If you have forgotten your Happiness Hampers account password, please go to the Forgotten Password page and follow the prompts.

Changes to our Privacy Policy

Our Privacy Policy will be updated from time to time and we will notify you about any changes to this Privacy Policy by uploading an updated version on the Happiness Hampers website. You should review our Privacy Policy when visiting our site or providing us with personal information.

Want access to your personal Information?

Subject to any legal restrictions on us, we are happy to inform you of what personal information we hold about you and how we manage your personal information. For more information, including for a copy of our Privacy Policy, please call us on 0467 601 897 or email us at info@happinesshampers.com.au