Ordering with Happiness Hampers is simple and meaningful. Browse our curated collections and choose the hamper that fits your moment and add to cart. At the cart page, you’ll have the option to select a gift note card — and add your gift card message.

Need help choosing or creating something special? Reach out via our contact page — we're here to make it easy.

All orders are lovingly packed and shipped the next business day. Once your order is complete, you’ll receive a confirmation email — and as soon as it’s been processed and handed over to Australia Post, you’ll receive tracking details so you can follow its journey.

We know timing matters, especially for heartfelt moments, so we do our best to get your gift on its way quickly and safely.

Absolutely — and we encourage it!

On the Cart page (before checkout), select to:

💌 Add your personalised note

and

💌 Choose your gift card

If you accidentally miss this step, don’t worry — just email us at info@happinesshampers.com.au with your message and order number and we’ll make sure it’s included.

Shipping is completely free — and yes, we send all hampers via Express Post!

The price you see is the price you pay. No sneaky extras, no surprises at checkout. Just thoughtful gifting made easy.

Once your hamper has been packed and handed over to Australia Post, you'll receive a tracking email so you can follow its journey right to your recipient’s doorstep. Please use this auspost app to track

If you haven’t seen the email, be sure to check your spam or promotions folder — and if it’s still missing, just reach out to us at info@happinesshampers.com.au

Oh no — we’re so sorry to hear that! We take great care with every hamper, but once it leaves our hands, it’s in the care of Australia Post.

If your gift box arrives damaged, here’s what to do:
📸 Take clear photos of the damage (box, contents, packaging)

📍 Report the issue to your local Australia Post office

📝 Lodge a complaint directly with Australia Post
Once you’ve completed these steps, please email us at info@happinesshampers.com.au with your photos and your Australia Post case reference. We’ll do our best to support you through the next steps and ensure things are made right.

Nope — never.

We believe in keeping the magic intact, so no invoices or pricing information are ever included inside our hampers. Whether you’re sending love, celebration, or comfort, the unboxing experience is all about the moment, not the money.

You’ll receive all order and payment details via the email provided, but your recipient will only see the beautiful, thoughtfully curated gift — just as it should be.

Yes, you absolutely can.

When you’re selecting your card note before adding your hamper to the cart, just type your message as usual and write “anonymous” at the end. That lets us know it’s intentional — not a forgotten name — and we’ll keep your identity secret.

The recipient will receive a beautiful card (or QR message) without any sender details.

While we can’t guarantee an exact delivery date (we ship via Australia Post and are at the mercy of their timelines), we do our very best to get as close to your preferred date as possible.

If you're aiming for a specific delivery window, feel free to leave a note at checkout or email us at info@happinesshampers.com.au — we’ll do what we can to make it happen.

Absolutely! We specialise in creating personalised, one-of-a-kind hampers for any occasion. Whether it’s a special thank you, a milestone moment, or something truly unique, we’re here to bring your vision to life.

Just head to our Contact Us page to get started — we’ll work closely with you to craft something meaningful and memorable.

Yes — and we do it differently.

Unlike other corporate gifting businesses, we don’t offer a standard catalogue of ready-to-ship hampers that your competitors can also choose from. Instead, we create bespoke gift designs that bring your personality, business ethos, and event vibe into a box. It’s more than a gift — it’s a sensory experience that leaves a lasting impression.

Whether it’s for client appreciation, team recognition, or a special event, we’ll help you craft something truly unforgettable. Head to our Custom Gift Design page to learn more and submit an enquiry — we’d love to bring your vision to life.