We partner with Australia Post ONLY for all our deliveries to ensure fast, efficient and careful handling of our Gift Boxes.
As we understand time is of the essence when purchasing one of our Gift Boxes all orders placed prior to 1pm are dispatched same day and all hampers include Free express post. We are unable however to guarantee how quickly the parcel will arrive as once it leaves our studio it’s up to auspost.
All our Gift Boxes are pre-packed and dispatched according to your original order, however if there is any changes required by you this may affect the dispatch time. When ordering our Gift Boxes you are giving Authority To Leave in a safe place if you are not home, if there is no safe place the delivery will be taken to the nearest Post Office and a collection card left for you.
You can request postage to a hospital or clinic and we will need the following information
Patient’s Name | Facility | Facility Address | Ward | Bed Number
Please note when choosing to deliver to a facility that the time could take a day or 2 longer waiting for their mail room, so if time is of the essence, we suggest getting it delivered to the home address of a friend, relative to ensure a speedier and easier process for you.
Once your order has been dispatched you will receive an email with your tracking number.
What to do if your Gift Box hasn't arrived?
In the event that your Gift Box has not arrived within 3 working days of dispatch we kindly ask that you email us email@example.com so we can make an enquiry on your behalf and rectify any issues with Australia Post that may have occurred. Whilst we do our absolute best to ensure smooth delivery it is out of our hands but we will move mountains to assist all our customers. We can not provide a refund for parcels that take longer to arrive, however if after 10 working days a parcel is still missing we will resend a new gift.
*** If your hamper arrives damaged by transit please ensure you take ample photos showing all damage and email evidence to firstname.lastname@example.org within 24 hours and present the gift box at your local post office for verification and insurance requirements.